Refund policy

We offer a 14-day return policy for all items purchased from our website, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

All accepted returns are also subject to a 20% restocking fee, calculated on the purchase price of the returned item and deducted from your refund.

Shipping costs are non-refundable, and you will be responsible for paying the return shipping costs.

Neither the return shipping cost nor the restocking fee applies if the item arrived defective, damaged, or if you received the wrong item.

To start a return, you can contact us at helix.thewatchvault@gmail.com. Please contact us for any refund inquiries and we will guide you through the process.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helix.thewatchvault@gmail.com.

Damages and issues
Please inspect your order as soon as it arrives. If your item arrived damaged or defective, please contact us at helix.thewatchvault@gmail.com and we will make it right. The Watch Vault is not responsible for any damage caused by the customer after delivery, including but not limited to accidental damage, misuse, or unauthorized repairs or modifications.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method within 14 days of our receipt of the returned item, less the 20% restocking fee and any non-refundable shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 days have passed since we've received your return and you have not received your refund, please contact us at helix.thewatchvault@gmail.com.