Shipping policy

Last updated: July 22, 2026

This Shipping Policy explains how The Watch Vault processes, ships, and delivers your order. By placing an order with us, you agree to the terms set out below.

Order Processing

Orders are dispatched within 24 hours of purchase. Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your parcel to its destination.

Shipping & Delivery

We offer free, tracked shipping worldwide. Delivery times vary depending on your destination and local carrier or customs processing. Because delivery is handled by third-party carriers once your order leaves us, transit times are estimates and are not guaranteed.

Discreet Packaging

Every order is shipped in discreet, unmarked packaging. No branding or product description appears on the outside of the parcel.

Tracking Your Order

A tracking number is provided for every order once it has been dispatched. If you have not received tracking information within a few days of your order confirmation, please contact us and we will be glad to help.

Customs, Duties & Taxes (International Orders)

Your order may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. The Watch Vault has no control over these charges and cannot predict their amount.

Delays

Occasionally, delivery may be delayed by factors outside our control, such as customs inspections, carrier disruptions, severe weather, or high-volume periods. If your order is significantly delayed, please contact us and we will investigate on your behalf.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us because of an address error, we will contact you to arrange re-delivery.

Lost or Damaged Parcels

If your order arrives damaged, or if tracking indicates a problem in transit, please contact us as soon as possible so we can help make it right.

Returns

Every order is backed by our 30-day money-back guarantee. For full details on returns and refunds, please see our Refund Policy.

Contact

If you have any questions about your shipment or this Shipping Policy, please get in touch — a real person reads every message.