Shipping policy
Last updated: July 22, 2026
This Shipping Policy explains how The Watch Vault processes, ships, and delivers your order. By placing an order with us, you agree to the terms set out below.
Order Processing
Orders are dispatched within 24 hours of purchase. Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your parcel to its destination.
Shipping & Delivery
We offer free, tracked shipping worldwide. Delivery times vary depending on your destination and local carrier or customs processing. Because delivery is handled by third-party carriers once your order leaves us, transit times are estimates and are not guaranteed.
Discreet Packaging
Every order is shipped in discreet, unmarked packaging. No branding or product description appears on the outside of the parcel.
Tracking Your Order
A tracking number is provided for every order once it has been dispatched. If you have not received tracking information within a few days of your order confirmation, please contact us and we will be glad to help.
Customs, Duties & Taxes (International Orders)
Your order may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are determined by your local customs authority and are the responsibility of the recipient. The Watch Vault has no control over these charges and cannot predict their amount.
Delays
Occasionally, delivery may be delayed by factors outside our control, such as customs inspections, carrier disruptions, severe weather, or high-volume periods. If your order is significantly delayed, please contact us and we will investigate on your behalf.
Incorrect or Incomplete Addresses
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If a parcel is returned to us because of an address error, we will contact you to arrange re-delivery.
Lost or Damaged Parcels
Lost, Stolen & Damaged Parcels
Once your order has been handed over to the shipping carrier, it is outside of our control. The Watch Vault is not responsible for products that are lost, stolen, or damaged while in transit. Risk of loss passes to the customer upon transfer of the order to the shipping carrier.
That said, we want to help. If your tracking indicates a problem in transit or your order arrives damaged, please contact us as soon as possible and we will do our best to assist you, including helping you file a claim with the carrier where applicable.
Returns
Every order is backed by our 30-day money-back guarantee. For full details on returns and refunds, please see our Refund Policy.
Contact
If you have any questions about your shipment or this Shipping Policy, please get in touch — a real person reads every message.